CILM 101

In the past two years our Customer Help Department has answered thousands and thousands of questions that have made their way to email inbox or via the telephone. We have taken many of these questions/issues/concerns and compiled a list of answers. Whether you are a seasoned shopper at CILM or a brand new customer please review these for general reference so that you can refresh yourself every now and then of the nitty gritty details of CILM that you might not have known about.

First off:

CILM Official Business Hours

This one is fairly easy but there are many that don't know that we actually open and close every day -and- we actually take a day off... that would be Sunday.

Here are our official business hours (all Pacific Time in the USA - Los Angeles):

Monday - 9AM to 5PM
Tuesday - 9AM to 5PM
Wednesday - 9AM to 5PM
Thursday - 9AM to 5PM
Friday - 9AM to 5PM
Saturday - 9AM to 3PM
Sunday - CLOSED

The current CILM TIME is:

(if you cannot see the clock Click Here to see the current CILM TIME!)

Here are some notes about our business hours and your ordering:

• If you place an order that requires manual filling (custom package orders or gift orders) or you have written to our Customer Service Department during business hours we will respond to you that day - even if we have to work a little after 5pm to get you answered.

• If you place an order at 5:01pm PST and it requires manual filling then your order will be filled when we open at 9am the following morning.

• If you write to us with an inquiry/question/concern after the close of business on any given day your email will be answered the following morning when we open.

• If you place an order that requires manual filling after 3pm on Saturday we will fill your order when we open the following Monday at 9am.

• All customer help issues are answered in the order they are received. If you email us just before we open the business day most likely we will not be getting to your email right after we open. The reason for this is because all through the night we have received inquiries that need our attention before you. Please be patient for our response. You can always call us for more prompt help.

We sincerely hope this information is helpful to you when it comes to providing the best customer service we know how to and we hope that these newsletters provide you with helpful information that, perhaps, you did not know about.

If you have any questions about CILM 101. Our customer help email address is customerhelp@creativeimagelicensing.com